With the increase in homeworkers comes the temptation to use those Air Pods or Gaming headset when making a call instead of the Teams certified devices they have been issued with.
In addition the use of Wi-Fi calling has grown exponentially with the employees being typically outside of the corporate network. Use of both N.A.D.’s and Wi-Fi can cause a degradation in call quality resulting in a reduction in user experience and overall satisfaction with Teams.
The latest addition ClobbaDM (Device Manager) delivers visibility of the % of user of None Approved Devices (N.A.D. – None Teams Certified devices) and the % of Wi-Fi calls, from here drill through to get individual users and calls details ensuring the investment in those Certified Teams Devices has not been in vain.
