About SSAFA:SSAFA is the UK’s one of the oldest national tri-service military charities established in 1885, a complex organisation with 300 employees and over 4500 volunteers. Volunteers are based all around the UK and across
With the widespread deployment of Teams as a complete voice solution many organizations are using the Queue and Auto Attendant features. As native features of Teams they offer a solution to call routing and handling
The rise of hybrid working Covid has altered many things for us at work and in our personal life. Homeworking has become the norm and more companies are establishing new ways to adhere to this.
Whilst 2020 was very much an unprecedented year, 2021 is pretty much precedented and the ‘new normal’ is not feeling so new anymore. Rewind 10 months or so and the challenge that faced almost every
We’ve added a small feature to Clobba so that it now has separate filters on all relevant monitors for Response Groups (Auto Attendants) and Queues for Microsoft Teams.
When Microsoft changed their focus for their main communication platform to Teams, a big shift in the way we approached UC platforms happened. In recent years, it was not unusual to use a communication platform
15 years ago, Microsoft shook the roof at Enterprise Connect with the announcement of Office Communications Server and the concept of “unified communications”. I was fortunate to be a part of the start of this
Written by Jacob Elliott (Partner Account Manager) (These questions are here to make you think, however if you want to send in your responses, we’d love to hear from you) Ever been in an email
With the widespread deployment of Teams as a complete voice solution many organizations are using the Queue and Auto Attendant features. As native features of Teams they offer a basic solution to call routing and
From my personal experience I can say that my home working routine is a country mile away from what it was 2 weeks ago. I now find myself sat across the table from my wife
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